“I’m telling you, as your friend, push responsibility deep into the organization.”
I hated the context. It was mid-exit interview. A team member who I wanted to be part of another chapter in our story.
And at the same time, I was so happy for his own next chapter.
He gave me a gift, as he closed his with us.
Building something of value is insanely hard. At least it has been for me.
Since March of 2020, when we all entered the upside-down world, our team has nearly tripled in size.
The airplane that we were already flying with rebuilt engines and duct tape, hammered down on the throttle.
The result has been this wild frontier ride, where along the way my controlling nature leaves the pilot’s seat to pass out snacks to passengers, clean out the paper towels in the restroom, shove some of the oxygen masks back in the overhead compartments that fell when we lost altitude, and scrape off gum under the armrest in 37E.
“The team is ambitious, caring, and insanely talented. They’re ready for more responsibility.”
To build a world-class airline, full of world-class team members, serving first-class passengers, it takes an empowered crew.
Give your team the room to rise, they’re begging for the opportunity to fly.