
Business
A hard-knock client care and service lesson.
Their perception of value is their reality of value. Regardless of actual value delivered – exceptional, valuable, and timely reminders, reinforcements, and reassurances of value
Their perception of value is their reality of value. Regardless of actual value delivered – exceptional, valuable, and timely reminders, reinforcements, and reassurances of value
Worth Chasing: Not Worth Chasing (at least not for long): We’re relentless pursuers. Turns out we get to decide what we’re chasing. And whether or
No Skill: Cause lots of problems. Be unaware of the problems you’re creating. Drain value. Chief Mess Maker. Entry-Level Skill: See a problem, bitch about
“We had the responsibility to tell this story.” Gathered in an internal quarterly meeting, Vivian Allen and Alex Sanchez were setting the stage on a project they’d recently completed.